COVID-19 Response Initiative

Voice Automated Covid-19 Response

Voice Automated will continue to provide the best in customer service for our healthcare customers. We are now open via email, phone and LiveChat 7 days a week – we never close.

We will be offering extended trials of all our software products.
These are unprecedented times and we’ll be by your side to navigate COVID–19 together. We are proud of our commitment to give back to the healthcare community that has given so much to us and will always do what’s best for our customers and partners.

Thank you for your continued loyalty and support.


Nuance is pleased to announce the availability of the COVID-19 Content Pack for Dragon Medical.

Healthcare workers already taxed with confronting the COVID-19 pandemic are challenged with capturing crucial data points for their COVID-19 patients. To help, Nuance has built EHR-agnostic COVID-19 templates based on CDC and AHIMA Guidelines for coding and reporting.

These easy-to-use templates, available for all versions of Dragon Medical, improve documentation efficiency and help capture the appropriate severity of illness and risk of mortality for COVID-19 patients. With reminders for COVID-19 status, associated conditions, and important comorbid conditions, organizations can ensure the patient chart includes an accurate description of clinical acuity.

Below are instructions and helpful information. In addition to deploying the COVID-19 Content Pack, we recommend adding “COVID-19” to the Dragon Medical vocabulary.