All Voice Automated Dictation and Transcription hardware and microphones and all Digital Recorders (Olympus and Philips) are guaranteed against defects in material or manufacture for a period of 1 year from the date of original purchase.
If the unit fails during the first 90 days of ownership, we’ll send you a new replacement unit.
Nuance microphones (PowerMicII and III) have a 90-day warranty.
Our 30-day satisfaction guarantee for Dragon Medical:
30 days begins when the product is delivered by the carrier. Customer must schedule and take 2-hour training and template setup. After setup, please do not register the product until after 30 days. Once the product is registered to a customer we are unable to accept a return, per the manufacturer’s requirements. To make a return within 30 days and you have taken the 2-hour training and template setup, simply call 800-597-6600 to receive an RMA number. Return shipping costs are the responsibility of the customer. In the event of a package lost or damaged, the shipper of the return is responsible. Returned products must be in the original packaging. No rips, tears, dents or dings in the products or packaging. If the product or packaging has (rips, tears, dents or dings) Return will NOT be accepted. Returns of Dragon Medical will be charged a 20% restocking fee.
All other returns (Software and hardware):
All other software products may not be returned if opened. Unopened software and hardware in resalable condition can be returned for a refund, minus the shipping costs. Return shipping costs are the responsibility of the customer. If the product is open and resealable but the packaging is damaged, Voice Automated at its discretion may charge a 20% restocking fee.
Foreign purchases of digital downloads will not ship any physical product.
730 N Post Oak Rd., Suite 120
Houston, TX 77024
For more information, call 800-597-6600
Your Voice Has Never Been More Powerful – Voice Automated